1. Eligibility Criteria

1.1 Stakeholder Identification:

• Compliance data request can only be made by verified local stakeholders, including residents, businesses, community organizations, and government entities within the specified project locality. We require that the home address of the stakeholder filing a compliance data request be received to verify their identity.

1.2 Content Scope:

• The complaint must pertain to local content data available on the project owner’s website and/or public records. This includes data accuracy, completeness, relevance, and timeliness.

2. Submission Requirements

2.1 Contact Information:

• Stakeholders must provide their full name, address, email, and phone number for verification purposes.

2.2 Compliance Data Request Details:

• Detailed description of the issue, including specific data entries or content in question.
• Evidence supporting the compliance data request , such as screenshots, documents, or other relevant materials.
• Desired outcome or resolution from the request.

2.3 Form of Submission:

• Complaints must be submitted via the official website complaint form, email, or in-person at designated local offices.

3. Acceptance Criteria

3.1 Relevance:

• The complaint must be directly related to the local content data published on the website.

3.2 Specificity:

• Complaints must be specific and detailed enough to allow for proper investigation and resolution.

3.3 Evidence:

• Sufficient evidence must be provided to support the claim made in the complaint.

3.4 Timeliness:

• Complaints should be submitted within a reasonable timeframe from when the issue was first identified, typically within 30 days.

4. Processing Guidelines

4.1 Acknowledgment:

• An acknowledgment receipt will be sent to the complainant within 3 business days of submission.

4.2 Verification:

• Verification of the complainant’s identity and the validity of the complaint will be conducted within 7 business days.

4.3 Investigation:

• A thorough investigation will be initiated upon successful verification. This may include reviewing the content in question, consulting with data providers, and comparing with other sources.

4.4 Resolution:

• A decision will be made within 30 days from the acknowledgment date. If more time is needed, the complainant will be notified of the delay and provided with a new expected resolution date.

4.5 Communication:

• The outcome of the complaint, along with any corrective actions taken, will be communicated to the complainant in writing.

5. Resolution Outcomes

5.1 Correction:

• If the complaint is found to be valid, corrections to the content data will be made promptly, and an updated version will be published on the website.

5.2 Rejection:

• If the complaint is found to be invalid, a detailed explanation will be provided to the complainant.

5.3 Feedback:

• Constructive feedback from the complaint will be used to improve the accuracy and quality of future content.

6. Appeals Process

6.1 Right to Appeal:

• Complainants have the right to appeal the decision if they are dissatisfied with the outcome.

6.2 Appeal Submission:

• Appeals must be submitted within 15 days of receiving the resolution outcome, providing additional evidence or clarification to support their case.

6.3 Appeal Review:

• A separate review panel will reassess the complaint and provide a final decision within 30 days of receiving the appeal.

7. Confidentiality and Data Protection

7.1 Confidentiality:

• All complaint submissions and personal information will be kept confidential and used solely for the purpose of resolving the issue.

7.2 Data Protection:

• Personal data will be handled in accordance with relevant data protection laws and policies.

8. Policy Review

8.1 Annual Review:

• These guidelines will be reviewed annually to ensure they remain effective and relevant to stakeholders’ needs.

8.2 Stakeholder Feedback:

• Feedback from stakeholders will be sought periodically to improve the complaint handling process.

These guidelines ensure that complaints regarding local content data are handled effectively, transparently, and fairly, maintaining the integrity and reliability of the website.